Certificate Summary

HCNP-CC Certification validates the knowledge and skills required to construct and manage the contact centers with small- and medium-sized networks.


HCNP-CC covers but is not limited to:

Installation and data configuration of a CTI platform

Installation and data configuration of a WAS platform

Service data configuration

Agent queue data configuration

Voice and video recording data configuration

iweb report service installation and data configuration

Email, chat service data configuration


HCNP-CC certification shows proven thorough understanding of contact centers and ability to deliver the Huawei contact center platform independently.


With HCNP-CC certified engineers , enterprises are able to construct, operate, and maintain an enterprise contact center independently, including installing and configuring software, performing interface operations and daily maintenance, and diagnosing faults.

Certificate Prerequisites


Training Requirement

Qualification Requirement

HCNP-CC(Fast Track)




Exams & Examination Fee 

Exam Code

Exam Name

Exam Fee


HCNP-CC(Fast Track)
 (Huawei Certified Network Professional - Contact Center (Fast Track))

300 USD


With the development of network technologies, the contents of Huawei Certification are also updated or optimized from time to time. Through re- certification, we can ensure the effectiveness of the certification. In addition, it indicates that Huawei Certification is keeping pace with the latest trend of network technologies.

Re-Certification Method:


Period of Validity

Date of Recertification

Recertification Exam

Start Date of  Validity

HCNP-CC(Expires before 1st March 2016)

3 Years

3 years after passing the exam

Same as original certification exam

Date of passing recertification exam

HCNP-CC(Expires on or after 1st March 2016)

3 Years

Within the validity period

Before the certification expirespass any current HCNP exam from the following: H12-221~223(R&S), H12-321~322(WLAN), H12-721~723(Security), H11-828(UC), H11-848(CC), H11-861(VC), H13-522~524(Cloud), H13-621~623(Storage)
Before the certification expirespass any current HCIE Written/Lab/Interview from the following: H12-261~263R&S, H12-931~933Transmission, H12-731~733Security, H11-879~881EC, H13-629~631Storage

Three years after the issue of the recertification result

Course Application