Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCNA-CC covers but is not limited to:

eSpace CC Solution

eSpace CC Deployment and Configuration

eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service

eSpace CC Routine Operation and System Maintenance

HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

Certificate Prerequisites

N/A

Exams & Examination Fee

Recertification

With the development of network technologies, the contents of Huawei Certification are also updated or optimized from time to time. Through re- certification, we can ensure the effectiveness of the certification. In addition, it indicates that Huawei Certification is keeping pace with the latest trend of network technologies.

Re-Certification Method: